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No More Automation outside
In order to execute an end-end business process, many bots come in together in a particular sequence. Each bot derives its inputs from the previous element in the workflow. In addition to bots, there may be other elements like user inputs and user approvals in the sequence. The grouping of the various elements in such sequences constitutes Workflows. Tulip offers you a comprehensive Workflow Designer Studio where you can either upload BPMN files or create your custom made bots.
For a business process to be automated across different regions or different categories, the automation service though is the same one, there will be different conditions or rules specific to each of the multiple regions or categories. It makes no sense to create different automation services with these different sets of conditions for various regions but for the same business process. A more efficient way would be to define these conditions external to the automation service and invoke them as per the region or category in question. Such re-usable snippets are called as Rules which Tulip lets you to create easily using Rule Designer Studio. With this, the same Automation Service can function under different circumstances with different matrices involved.
Automated end to end business processes which can be triggered with simple inputs are provided to the user by means of self-services called Automation Services. These are on-demand invoked. Alternatively, there are also automations which can be scheduled to run at predetermined frequencies. With Automation Services, Tulip provides users with complete transparency of the previous run history, wherein the users can always view the execution at any prior date also. They can easily track the step at which an Automation Service fails (in the event of failures) and in parallel, raise the support team. These self-services are a great means for the business users to experience the entire life cycle of an instance of automation for the business process they are part of.
Despite the many touchless automations that Tulip supports, there are many instances of automations where the “human-in-the-loop” feature is much sought after. This means that in the process of automating a business process, there are certain check points wherein the automation cannot proceed without human intervention. It can be as simple as an Approval needed to proceed or can be complex like some input files/text needed. Tulip takes care of this by means of User Approval tasks and User Input tasks, which are the elements by which users can intervene in automations. Tulip elevates the user experience by bringing in mobility. You can now approve the tasks on the go anywhere, at any time right from your mobile.
Building a resilient Automation Organisation